About the Team The COE WFM team is a fast-paced, highly visible, and growing group that supports ... both the Phoenix and Chicago COE's. In this support team are a group of Real-Time Analysts ... that monitor schedule adherence and SLA's. We also create and maintain CSR schedules, as well as hiring

About the Role As the Ops Commander Product Specialist, you'll help program manage identification ... , impact assessment, filing, fixing, follow up and close looping of bugs and outages in select product ... flows. In this role, you will work closely with a 24x7 function & team composed of individual

About the team The Community Operations team at Uber focuses exclusively on ensuring all of our ... customers have the best experience. Providing premier customer support to riders and Earners is a core ... feature of our product experience. The Employee Experience Team within Community Operations enables

About the Role The Account Manager role is a great opportunity to demonstrate your relationship ... management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work ... efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship

About the Role At Uber, providing amazing customer support that establishes trust for riders ... and driver partners--our community--is a core feature of our product experience. We invest in this mission ... and believe in providing the highest quality service executed in the smartest, most efficient way

Starting June 14, 2021, successful external candidates may receive a one-time sign-on bonus of $500 ... ! Apply today to join Uber and ignite opportunity by setting the world in motion. About the Role ... At Uber, we strive for excellence in everything we do. For this reason, whenever we launch a new

About the Role The Sales Lead is critical to growing Uber Eats in the West. You'll deeply ... understand the territory and define and execute your Sales strategy. Your primary goal is to enable your team ... to meaningfully increase new Restaurants on Eats focusing on both quality and quantity. What You'll

About the Role Capacity Planning is a key component of the success of Uber's Community Operations ... teams and our US COE's. As a capacity planning manager, you will be responsible for creating long ... and short-term capacity models. Analyzing COE's LOB trends in volume, attrition, hiring, workload

About the Role As a Critical Safety Specialist within the Phoenix Center of Excellence (201 E ... . Washington St., Phoenix AZ), you will work with a high level of urgency - utilizing strong emotional ... intelligence as a first responder for our most critical incidents. Investigators will need to balance

What You'll Do • Monitor established thresholds for schedule adherence, online states, off-work ... events (break and pre-approved non-productivity activities), agent states that are not pre-approved ... and must be limited • Communicate with operations management for prompt resolution of issues identified

About the Role At Uber, we strive to provide outstanding support for high-value customers. We ... invest in this mission and trust in providing the highest quality service executed in the smartest, most ... efficient way.The Uber for Business Health team is looking for a COE Specialist II to support

What the Candidate Will Need / Bonus Points \\---- What the Candidate Will Do ---- • Handling ... a high volume caseload of urgent and critical incident types • Providing thorough, detailed ... investigations using various support platforms (email, chat, phone) to develop case details, analyze evidence

About the Role As the Program Lead (Fix Experience), you'll help program manage identification ... , impact assessment, filing, fixing, follow up and close looping of bugs and outages in the product flows ... . In this role, you will oversee a 24x7 function & team composed of individual contributors, managed

About the Role Community Operations is pioneering how Uber manages rider and driver partner support ... around the globe and we're looking for a Workforce Scheduler (you!) to provide scheduling ... for the US&C Community Operations network. This role will require coordinating with the Workforce Management

of claims. You will report to our Claims Lead in Phoenix, Arizona. Are you ready to Uber On?! Uber ... About the Role As a US Claims Associate you will investigate, manage and submit claims ... for compensation that occur throughout the region in connection with the Uber app. You will also work

Uber's HR Specialist team works to ensure that our global employee population has the support ... they need through the employee lifecycle. We're the center-point between the different functional areas ... , the jack-of-all-trades who know the answers to employee questions, and if not, how to connect people

with Arizona State University About the Team Earners keep Uber moving. Greenlight Locations exist ... About the Role We're looking to grow our frontline team in Tempe, AZ. The Greenlight Hub is staffed ... with Uber Experts who have in-person interactions with customers who drive and deliver on the Uber

Starting June 14, 2021, successful external candidates may receive a one-time sign-on bonus of $500 ... ! Apply today to join Uber and ignite opportunity by setting the world in motion. About the Role ... At Uber, we strive to provide outstanding support for high-value customers. We invest in this mission