of 3 years of customer support operations experience • People management experience of at least 4 ... response to safety, media and legal threat related issues with a strong obsession for best customer ... will be managing a team of 12 to 15 Specialists • Transform our current support systems into something

About the Role As a Business Analyst in Customer Support, you will support Uber's Community ... insights to inform strategic decisions that improve the support experience for customers and partners ... • Become a subject matter expert on assigned projects and customer support verticals Basic

, or business development experience • Previous role in retail, customer service, or customer support ... who have in-person and virtual interactions with customers who drive and deliver on the Uber ... platform. Our team uses a combination of sales, customer service, and problem solving to help \"Earners

, or customer support with conversion/retention goals • Demonstrated ability to problem solve ... with Uber Experts who have in-person and virtual interactions with customers who drive and deliver ... on the Uber platform. Our team uses a combination of sales, customer service, and problem solving

, or customer support with conversion/retention goals • Demonstrated ability to problem solve ... Experts who have in-person and virtual interactions with customers who drive and deliver on the Uber ... platform. Our team uses a combination of sales, customer service, and problem solving to help

, or business development experience • Previous role in retail, customer service, or customer support ... who have in-person and virtual interactions with customers who drive and deliver on the Uber ... platform. Our team uses a combination of sales, customer service, and problem solving to help \"Earners

clients involved in a safety incident. What You'll Do • Provide world class customer support through ... and the organization for long term success What You'll Need • Minimum of 2+ years in customer support • Native ... on a WoW basis to check for trends and help in improving the support we provide for our riders

• Write and perform second-touch edits on high-value, high-usage customer-facing support content ... • Experience with Customer Support content or other direct-to-consumer digital content strategies ... support content: Help Center, Agent Knowledge Base, Saved Replies, and Automations Content. Though

About the Role Customer Support Specialists are all about solving problems that both riders, driver ... . In this role you will provide support to ensure that issues are either resolved promptly or escalated ... accordingly. What You'll Do: • Provide world class customer service experience to riders, driver-partners

C360 Customer Support Representatives handle escalated customer support issues that fall outside ... Customer Support Representatives are confident and tactful communicators, as they interact with both Uber ... support issues that have been advanced by other customer support specialists within the network

resources and customize client solutions to provide the best-in-class support • Logical thinking - You ... About the Role Customer Success Specialist (CSS) will be responsible for the restaurant reliability ... restaurant support using various platforms including email, chat, and phone • Troubleshoot account issues

to develop creative support solutions that best serve the customer and Uber What You'll Need ... are contact management centers dedicated to providing world-class customer support to Uber ... customers (riders, drivers, couriers, eaters, restaurants, etc.). Uber relies on the COEs to provide support

& Planning team to help our Customer Support Operations in LATAM to succeed. Program Managers ... in our operational practices. You will be the business partner to the Head of these support operations ... , contributing with the strategic alignment between operations and Customer Experience programs

About the Role At Uber, Premium Customer Support Specialists provide white-glove support ... support solutions that best serve merchants and Uber Basic Qualifications • Customer empathy - You ... have a deep understanding of the user experience and the ability to resolve customer support requests

About the Role Community Operations is pioneering how Uber interacts with customers around ... of providing a world-class customer experience in one of our fastest growing and most dynamic regions globally ... ! You will be responsible for leading our agent tooling roadmap; partnering with the Customer

provides customer support to Uber Customers. Uber relies on Field Ops to provide support for our ... to implementation, with a focus on implementation of new customer support programs or modalities • Work cross ... • Experience in service-industry, customer support, manufacturing or distribution in a high-volume

in-person support to current, former, and prospective customers. They ensure operational efficiency ... • Previous role in retail, customer service, or customer support with conversion/retention goals ... with Uber Experts who have in-person interactions with customers who drive and deliver on the Uber

At Uber, we strive to provide outstanding support for high-value customers. We invest in this mission ... efforts within our Phoenix Center of Excellence (COE) located at 201 E. Washington St. Customer Support ... of customer-facing experience supporting customers in-person or on the phone • Passion for helping people