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Systems Analyst II - ServiceNow, Hyderabad, Telangana

As a Systems Analyst on Uber's People Tech team, you will be responsible for driving enhancements as well as providing full life cycle support for Uber's various HR systems, primarily the implementation and ongoing support of ServiceNow. The position will also act as a subject matter expert, and be a key resource for projects that include rolling out new functionality, implementing business process solutions, and providing end-user training.

What You'll Do:

• Manage system enhancement and modification to meet business needs within ServiceNow
• Provide consulting services to the internal customer, offer expert level understanding of systems configuration
• Manage security administration including process and security configuration
• Partner with cross-functional teams to identify opportunities, and implement solutions for improving the effectiveness of processes, systems, and reports
• Develop and maintain system and program administration documentation
• Advocate for the end-user; using customer feedback from multiple sources and user experience data to inform enhancement priorities for systems
• Manage projects end to end; ensure coverage of all facets of testing, and a successful end-user experience
• Testing of new system features and releases and evaluating the impact to users
• Collaborate effectively with contract resources in delivering required solutions and ongoing support
• Audit and assess validity of data and recommend system and/or business process changes to improve data integrity

What You'll Need:

• 3+ years of system admin experience working with ServiceNow, or an equivalent, in a professional, fast-paced environment
• 2+ years of experience partnering directly with HR organizations
• Experience working with JIRA or an equivalent issue tracking tool for project and work tracking
• Excellent verbal and written communication skills; ability to communicate with employees at all levels
• Analytical approach to solving system issues including understanding system interdependencies
• Proven ability to successfully juggle multiple projects and priorities and able to shift direction quickly when priorities change
• Strong sense of urgency and excellent follow through; a scrappy, get stuff done attitude

Bonus Points, if:

• Experience with the ServiceNow product suite or competitive product suites highly desirable
• A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
• ServiceNow platform development experience

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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