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Strategic Business Planning Manager, San Francisco, California

CategoryCommunity Operations
CountryUnited States
CitySan Francisco
About the Role

US and Canada Community Operations (US&C CommOps) is part of the Global Community Operations organization which provides customer support to all Uber customers and Uber products. The Strategy & Planning (S&P) team is a core part of driving the future of the US&C CommOps organization; this Strategy & Planning Manager owns the budget, works with operational owners to improve our financial position, forecasts our results and guides smart data-driven decisions for the Community Operations organization, which is responsible for providing premier customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants).

What You'll Do

Based in San Francisco, but working with teams around the world, this role will facilitate and support our financial and operational planning, identifying and tracking efficiencies, forecasting, reporting and analysis efforts. Leveraging financial, operational, and problem-solving skills, this person will enable the Community Operations leadership team to make informed strategic decisions and maintain operating discipline.

• Lead strategic planning process for a multi-million dollar budget spanning a global footprint
• Diagnose the true financial drivers of our budget across various businesses (e.g., Mobility, Delivery, Freight) and how we can control costs while maintaining support commitments and innovation efforts
• Collaborate with senior leadership in US&C Community Operations and Global Financial Planning & Analysis
• Run special projects (e.g., business case development for new initiatives)
• Manage a high performing team of Business Planning Associates

Basic Qualifications

• Minimum 7 years of professional experience
• Bachelor's degree in Business, Economics or related field
• Experience in either managing teams or leading large cross functional projects
• Advanced skills in Excel/Google Sheets

Preferred Qualifications

• Demonstrated ability to be an effective leader, producing high-quality work and creating meaningful relationships
• Critical thinking - the ability to understand strategic business drivers across disparate businesses will be essential
• Exceptional communication and people skills -- numbers are key but one must be able to explain the implications to an executive audience
• Team player -- this is a highly collaborative function that will work with a range of senior leaders
• Balance attention to detail with swift follow through
• Experience in startup / high-growth operations and/or Customer service experience
• Consulting, Banking/Finance, Business Operations experience

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