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COE Team Lead I - Rides & Eats, Taipei City

Created04/11/2021
Reference102074
CategoryCommunity Operations
CountryTaiwan
CityTaipei City
SalaryCompetitive
About the Role

Build, operate, scale and improve Community Operations with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes. Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing partner relationships across the larger business to set the right expectations and deliver on them.

What the Candidate Will Do

Operations Management: Manage a group of our Community Specialist Teams and be responsible for all the operational goals of the LOB
Process improvement: Identify operational and structural weaknesses and help improve existing or develop new processes and driving high compliance
Program/project management: Be a multi-tasker, supporting projects across the LOB and you'll be the go to person for many key initiatives within the COE
Problem Solving: Have a knack for solving problems and dealing with issues in a structured and calm way
Decision making: Apply existing processes and policies and make decisions based on these guidelines as the North Asia Safety Liaison Officer. When the guidelines are not clear, engaging partners to align on creating one for future use.
Partner management: Engage strategically with partners, be it city function leads or vendors to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams.
People Management: Be a great people manager, mentoring the team leads and CSRs while building a solid team culture

What the Candidate Will Need / Bonus Points

\\---- Basic Qualifications ----

• Exceptional problem solving skills, strong Excel / data management skills
• Project management skills
• 4-5 years of operations management/general management/ support experience
• Supervisory experience of at least 2 to 3 years managing a small team
• Customer service background is preferred

Clear communicator: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate measurable insights
Explorer: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must!
Balance attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
A high bar across the board: From your own contributions, to the people you work with, to the products you work on
Ability to work with remote teams: This applies across time zones to develop strategies and foster a cohesive and creative work environment

About Uber

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
EmployerUber

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