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Sr. Strategic Analytics Associate - Community Operations, Mexico City

Created05/11/2021
Reference103653
CategoryCommunity Operations
CountryMexico
CityMexico City
SalaryCompetitive
About the Role

The Strategic Analytics Associate will be part of the Strategy and Planning Team and will focus on taking a data driven approach to drive decisions and mid-long term strategy changes critical to the success of our support organization!

He/She will be first and foremost a strategist, using a deep knowledge of the product, a real passion for problem solving and strong customer support, and data skills to seek key challenges that will define/craft how we define the customer support experience we deliver and that are simultaneously the best for the business and the customer.

He/She should have a strategic mentality, strong analytical skills, good time-management and stakeholder management, a creative and problem solving attitude, and the ability to clearly communicate and present information. SQL expertise is a MUST and Python/R PREFERRED.

What You'll Do

• Design and lead projects/experiments and drive analysis to inform important strategic decisions that improve the support experience for drivers and riders
• Lead strategic projects to provide insights to our service model
• Coordinate with other members of the Global Community Operations Team to measure the impact and efficiency of new products and business processes
• Provide insights that drive decisions around process, policy and service model
• Develop analytical frameworks to support the company with new markets and products
• Identify operational weaknesses and help improve or innovate new processes.

What You'll Need

• 5+ years of Strategy Consulting, Engineering, Banking, Data Analytics, Business Intelligence or similar background in a large business or growing a startup is expected, but we will consider candidates with less experience if they meet our other requirements
Analytical rigor \\- Excellent SQL skills are required. We use data to inform our decisions; you'll quickly identify what data you need to resolve a problem and how to analyze it to get to your answer. You'll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world
• Ability to translate technical aspects of analysis and metrics into actionable insights for the advertiser and both technical and non-technical stakeholders
• Excellent data driven storytelling skills - you create and deliver compelling presentations with outstanding visuals
• Roll up your sleeves and get into the details approach
• High adaptability to change and ability to execute quickly
• Speed, resourcefulness, and go getter attitude: Uber is committed to constant improvement. You're excited to help create a product with value
• Business curiosity - you love to learn and constantly seek ways to improve your understanding of the business and the tools you use. You share your learnings with your team and encourage others (and yourself) to take on new opportunities for further development

Bonus Points

• Experience in customer experience projects
• MBA, Master's or Doctoral degree in Economics, Marketing, Statistics, Data Analytics
Fluency with an advanced analytical tool (Python, R, SAS, etc.) - ability to run advanced statistical modeling and testing in one of the above languages

About the Team

At Uber, providing extraordinary customer support to riders and driver partners is a core feature of our product experience. The Community Operations Team is pioneering how Uber manages rider and driver support around the globe during our most critical incidents and accidents. Delivering this support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Uber is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
EmployerUber

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