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Program Manager - Marketing Localization, Sunnyvale, California

Created07/11/2021
Reference103303
CategoryProduct
CountryUnited States
StateCalifornia
CitySunnyvale
Zip94085
SalaryCompetitive
About the Role

The Localization team is seeking an experienced Marketing localization project/program manager to help tackle Uber's growing localization needs.

As a Localization Project/Program Manager, you'll work closely with our Marketing, Brand, Product, Regional, and Operation teams as a primary point of contact for marketing localization, to ensure on-time & high linguistic quality for global & regional launches.

What You'll Do

• Manage end-to-end marketing localization of Uber products across all supported languages, from initial planning & consultation to delivery of localized contents, LQAs, and bug routing
• Manage localization of marketing campaigns with multiple assets (email, SMS, website, in-app messaging, etc) across different regions
• Act as the primary localization point of contact for all cross-functional partners related to your product area, explain localization cycles for various content types, and ensure global launches are on time with a high degree of linguistic quality
• Develop & maintain key relationships with partners both in HQ and globally
• Proactively lead internal and cross-functional initiatives to identify areas for process improvements across the Marketing and Operations org
• Identify Localization tool & process gaps and work with Localization Operations to enable better support
• Work closely with localization vendors to ensure smooth execution of tasks
• Review and influence product requirement documents (PRDs/RFCs) related to Tools and Systems that can improve globalization (g11n) across Uber
• Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning

Basic Qualifications:

• BA/BS degree or equivalent practical experience
• 3 years minimum of localization project/program management experience in high-tech industry on the client-side

Preferred Qualifications:

• 2 years minimum of Marketing localization experience
• Ability to navigate ambiguity, work independently and be able to chart direction of projects/programs
• Strong analytical and problem solving experience, coupled with excellent business judgment
• Ability to foster collaboration and facilitate teamwork
• Excellent communication, the ability to engage internal and external customers
• Strategic alignment, able to bring key partners across functions together
• Great understanding of localization and internationalization issues
• Experience using CAT tools to manage localization pipeline & workflows (e.g. Smartling, Idiom WorldServer, Memsource, and Trados)
• Experience managing localization of various content types such as UI, HC, Marketing, & Legal
• Ability to manage operations at scale
• Strongly preferred experience working with and/or having an understanding or passion for Marketing Analytics (i.e. SQL data querying), International SEO, and a/b testing experimentation frameworks
• Be proficient in and manage technical processes (e.g. Share internationalization i18n best practices, advise Product/Engineers on best practices for l10n QA/testing, run and manage linguistic QA processes)

About the Team

At Uber, it's essential that we maintain a close connection with users regardless of which language they speak. With millions of published words, communicating messages across 500+ cities in 70+ countries, we need your help to ensure that each word is carefully chosen to match the tone and voice of Uber. As an early member of our Localization Team, you'll have the opportunity to build the local roots of an expanding global brand.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing[ this form](https://forms.gle/aDWTk9k6xtMU25Y5A).

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).
EmployerUber

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