About the role
At Uber, providing outstanding support that establishes trust for riders and driver partners - our community - is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating our users and partners.
What you'll do:
Be a hardworking advocate for riders and drivers while answering any questions that come your way
Deliver high-quality service across multiple support platforms (email, chat, phone)
Build loyalty among new users and get our early adopters to fall in love with Uber all over again
Triage issues and raise them when necessary
What You'll Need
Fluent in dutch
Good knowledge of English (written and spoken)
Currently living in Lisbon or willing to move
1y experience in Customer Support role
Availability to work in rotating shifts from Monday to Sunday (essential)
High proficiency using computers (typing, quickly navigating between various tools)
Outstanding reading comprehension and writing skills. Should be able to connect what users are asking for with answers to their true issues
Passion for helping others and creating support experiences that exceed users' expectations
Ability to troubleshoot problems and find speedy resolutions.
Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber
Bachelor's degree or college experience and support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.