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Content Specialist - Dutch speaker, Lisbon

CategoryCommunity Operations
About the role

The Operations organisation is growing extraordinarily fast in order to support our communities, and we now have thousands of people engaged in providing outstanding support. So, to make sure that we provide best-in-class support to our Customers, we need to beef-up our resources dedicated to content for our support network. As the Content team is growing we are looking for additional Content Specialists!

You will:

Deliver a high standard Content - Updating/creating the knowledge base, saved replies and Help Center.

Guarantee that the LOB content is up to date whenever there's a new feature/change of a process. This includes CTs requests, build processes from scratch/adapt existing content, edit KB and Help Center accordingly and saved replies creation/update

Solving and actioning C360 contacts raised by CSRs to make their job easier (outdated processes, mistake flags, saved reply requests)

Build market variants and localize saved replies and HC articles for our markets from Global Content

Owning and delivering high-level projects across the EMEA region with different partners via JIRAs

Content Projects are 70% of a CS work and it involves product launch, city launches, promotions/marketing campaigns etc.

Send weekly newsletters to CSRs and other partners communicating, weekly updates on new processes/features/news

Collaborate with the compliance teams to ensure that the content built is aligned with Uber policies

What you will need

Excellent communication skills.

Demonstrates strong verbal, written skills in English and Dutch language

Good prioritisation skills

Strong in Content creation

Great level of creativity

Partner management skills: You are comfortable in a diverse environment, proactive in speaking your mind

About Uber

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.