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Regional Operations Manager (Restaurants), Uber Eats - EMEA, Amsterdam

Created01/14/2022
Reference111161
CategoryOperations
CountryNetherlands
CityAmsterdam
Zip1011
SalaryCompetitive
About the Role

Uber Eats is looking to grow the Regional Operations Restaurants team in the EMEA HQ in Amsterdam. The mission of the Operations team is simple: make Uber Eats the preferred delivery platform for restaurants, couriers, and customers in the 14 EMEA markets where we operate. The Restaurants team aims to provide restaurants with a superior delivery experience and empower them to grow their business. As a Restaurant Operations Manager, you are tasked with identifying operational weaknesses in the region, digging deep into the data to surface insights that will help us improve or innovate new processes, and allow our local operations teams to operate efficiently and grow the markets.

What You'll Do

Wondering what your day-to-day will look like? You will work on optimizing processes throughout the restaurant lifecycle to help keep them engaged on our platform. We are looking for someone that can define our long-term lifecycle strategy and create (Ops) processes from scratch.

The core activities of our team include ongoing analyses of the restaurant lifecycle and related processes, governing the related operational costs, and preventing partner churn. You will become the Regional POC for the lifecycle management workstream and partner effectively with local, regional and global stakeholders.

We are looking for someone to lead the end-to-end process and be responsible for the rollout of new tech features and regional initiatives. This is a highly hands-on, operational team with a regional scope. Take ownership of Uber Eats's growth in the region and do what's needed to get the job done!

What You'll Need

• At least 3 years of operations, analytics, consulting, or other related experience
• Exceptional Excel/data management skills. SQL is a must.
• Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. A self-starter attitude is required!
• Comfort with ambiguity. You are unfazed by executing on projects where all the information is not always available and priorities can change as more data comes to bear.
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
• Clear communicator. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the important points, and disseminate actionable insights.
• Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment.

About the Team

Restaurant Operations is one of our 6 key verticals within Central Operations. We focus on scaling operational processes across EMEA that drive the restaurants' success on our platform. We strive to enhance the restaurant experience and empower partners to build a high-quality and reliable delivery service into their core business.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
EmployerUber