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Safety Investigations Specialist I, Visakhapatnam, Andhra Pradesh

Created01/14/2022
Reference111100
CategoryCommunity Operations
CountryIndia
StateAndhra Pradesh
CityVisakhapatnam
SalaryCompetitive
About the Role

• Phenomenal communicator: You build trust with riders and driver-partners through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber hustle. As a distributed team it is imperative that you have a deep understanding of the audience that you are catering to find the right way to connect with the target audience. Strong, grammatically accurate English language skills are a necessity.
• Empathetic: You are passionate about customer experience, and instantly build a rapport with the riders and driver-customers by being empathetic, acknowledging the situation, and displaying a genuine willingness to help.
Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
Process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver-partners to feel Uber love while making it easy to analyze ways to scale support
Comfortable with ambiguity: You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers. Since we are in the initiation phase for the team, an inclination for crafting processes ground up is an added advantage.

What the Candidate Will Need / Bonus Points**

\\---- What the Candidate Will Do ----

• Provide world class customer support through emails and phone calls
• Work on critical safety incidents reported by riders and driver-partners.
• Detail all incidents on JIRA (The safety incident reporting feature)
• Collaborate with collaborators and work towards any solution ideal for the incident.
• Help in improving processes so we always optimize for a better customer experience. This involves communicating with high-value clients and an eye to retention in times of problems for the clients and companies
• Contribute to building the team and the organization for long term success

\\---- Basic Qualifications ----

• Graduation

\\---- What the Candidate Will Do ----

• Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in outstanding and creative ways.
• Strong written and verbal communication skills including the ability to listen optimally and to expertly voice concerns diplomatically.
• Able to establish trust and effective working relationships with others
• Ability to leverage multiple resources to advise and support critical decisions
• Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
• Adaptability - You are able to adapt to any situation, remain customer-centric, and help drive to a resolution.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We encourage people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
EmployerUber