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Warehouse Operations & Logistics Manager, Taipei City

CityTaipei City
About the Role

With New Verticals, we're building Uber's fastest growing business. Global in scope, with a focus on our largest potential grocery and other new verticals markets, the team is responsible for all grocery and new verticals operations/sales/strategy across markets. This scrappy, nimble and high performing team is tasked with building a sustainable high growth business as we expand from restaurants to other high growth verticals. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

We are looking for a passionate, committed, and flexible Operations Manager to drive the success of our newest line of business of dark grocery stores from launch. This role will be responsible for piloting a crucial growth initiative with impact on the long-term strategy of the business as a whole. This is a unique and exciting opportunity to test and define a brand-new business model that has the potential to scale rapidly within Taiwan.

What You'll Be

• A strategic partner to warehouse managers and the Operations team to support the growth of the Taiwan dark grocery business, translating global vision into a locally inspiring strategy and plan.
• Accountable for driving financial results and key business metrics including but not limited to daily orders, delivery time, and order conversion.
• Leader on a new and globally supported pilot from day one. As we scale, you will be the subject matter expert on your functional area, and the go-to resource for best practices within the team.
• Flexible and high energy day-to-day. The team will work on previously uncharted tasks, and you will need to be agile and adaptable to unfamiliar situations. No task is beneath you, but you do not hesitate to challenge existing processes.
• A strategic advocate for the long-term vision. You will be a key member of a lean team and will need to advocate amongst cross-functional stakeholders for support and resourcing in order to achieve ambitious targets.

What You'll Do

• Launch and operate micro-distributed warehouse operations for a dark grocery store pilot in Taiwan.
• Build and implement foundational warehouse processes and systems, coordinate day-to-day operations of warehouse management with the Supply Chain Manager.
• Hire and train staff on standard operating procedures, warehouse management systems.
• Work closely with warehouse managers to optimize warehouse operations efficiencies and drive achievement of individual KPIs.
• Ensure compliance with local food safety regulations and implement quality control measures.
• Help define and execute on expansion strategy

What You'll Need

• A proven track record: Minimum 5+ years of warehouse or operations management in a dynamic environment preferably in the consumer industry. Previous experience in grocery and FMCG retailers, especially experience with fresh items, is a huge plus.
• A self-starter who thrives in ambiguity: Launching a new business model isn't easy, and there isn't an existing plan for you to follow. You'll have the support of your manager and cross-functional partners, but you'll need to be the one driving this forward autonomously.
• A willingness to 'get into the weeds' and a continuous improvement attitude: You'll be as comfortable in the office as you are in the warehouse. You won't get it right on day 1, or week 1, or month 1... However, by being in the details and deeply understanding all aspects of the business' operations, you'll be best placed to advise and execute on improvement opportunities.
• Business proficiency in English is a plus
• Proficiency in SQL is also preferable but not mandatory

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.